Return & Refund
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: yunjing@bigtreeheels.com
We strive to respond to your questions within 24 hours.
Customer service chat hours:
Monday - Friday : 8am - 18pm
Return conditions
Within 15 days from the date you receive the goods.
The items received are unused, undamaged and packed in their original packaging.
The return freight shall be paid by the buyer.
The items received are unused, undamaged and packed in their original packaging.
The return freight shall be paid by the buyer.
Process refund within 2 days after receiving the goods
Please contact us via email or WhatsApp to get the return address before returning.